Privacy & Policies

Last updated: Aug 2025

We care about your privacy and are committed to being transparent about how we handle your personal data. Below you'll find our Privacy Policy, Cookie Policy, and Terms & Conditions. If you have any questions, please contact us:
📧 info@bromptonskensington.co.uk

Cookie Policy

Terms & Conditions

Privacy Policy

1. Who We Are

Bromptons Opticians is a provider of optometry services based in Kensington, London.
We are the data controller for any personal information you provide through this website or when using our services.

This policy complies with the requirements of both the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) for visitors located in the UK and the European Union.

2. What Data We Collect

We may collect and process the following types of personal data:
- Contact information (name, email address, phone number)
- Appointment and clinical information relating to your eye care
- Website usage data (via cookies and analytics tools)
- Communication preferences (if you opt in to service-related updates)

3. How We Use Your Data

Your personal data may be used to:
- Book and manage your appointments
- Provide clinical services and advice
- Respond to enquiries and support requests
- Improve the performance and usability of our website
- Send important service-related communications

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent – when you submit a form or opt in to receive updates
Contractual necessity – to provide requested services or schedule appointments
Legitimate interests – to improve our services and maintain site functionality
Legal obligations – where we are required to retain certain information (e.g., for healthcare or record-keeping purposes)

5. Tools and Services We Use

Your data may be processed by or shared with the following trusted third-party services:

HubSpot – to manage our contact forms and communications. With your consent, HubSpot may also collect anonymised usage data about how visitors interact with our website and forms, including statistics cookies such as hsforms. All HubSpot cookies are standard HTTP cookies stored by your browser. No personally identifiable information is stored without your consent.
Service Communications – If you contact us via our website form, we will only use your details to respond to your enquiry or provide the services you’ve requested. We do not add you to marketing lists unless you explicitly opt in. You can request to stop receiving service-related communications by contacting us.
Google Workspace (Gmail) – to process appointment and service-related emails.
Google Analytics – to collect anonymised data about how our website is used. Your IP address is truncated before storage, which reduces the possibility of identification.
Advertising / Marketing cookies – used to serve relevant advertisements and measure campaign performance. With your consent, we use:
- Google Ads / Google Tag Manager – to serve advertising and measure campaign performance. These cookies may track your interactions with our ads and website to provide relevant advertising and reports. They will only be placed if you give consent.
Google Maps – to show our clinic location.
Adobe Fonts – to deliver consistent styling across web browsers.
WhatsApp and social media platforms – for user-initiated contact.

6. Your Rights Under UK & EU GDPR

If you are located in the UK or EU, you have the right to:

Access your personal data
Correct or update inaccurate information
Request the deletion of your data
Object to or restrict processing
Withdraw your consent at any time
Lodge a complaint with the ICO (UK) or the supervisory authority in your EU country

To exercise your rights, contact: info@bromptonskensington.co.uk

7. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data.
We do not sell your data and only share it when necessary to provide services or meet legal requirements.

8. International Transfers

If we transfer personal data outside the UK or EU, we will ensure appropriate safeguards are in place in accordance with data protection law, such as Standard Contractual Clauses or adequacy decisions.

To exercise your rights or for questions about your data, contact:
📧 info@bromptonskensington.co.uk
📍 Bromptons Opticians, 84 Kensington High Street, London, W8 4SG

1. Who We Are

2. What Data We Collect

We may collect and process the following types of personal data:
- Contact information (name, email address, phone number)
- Appointment and clinical information relating to your eye care
- Website usage data (via cookies and analytics tools)
- Communication preferences (if you opt in to service-related updates)

3. How We Use Your Data

Your personal data may be used to:
- Book and manage your appointments
- Provide clinical services and advice
- Respond to enquiries and support requests
- Improve the performance and usability of our website
- Send important service-related communications

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent – when you submit a form or opt in to receive updates
Contractual necessity – to provide requested services or schedule appointments
Legitimate interests – to improve our services and maintain site functionality
Legal obligations – where we are required to retain certain information (e.g., for healthcare or record-keeping purposes)

5. Tools and Services We Use

Your data may be processed by or shared with the following trusted third-party services:

HubSpot – to manage our contact forms and communications. With your consent, HubSpot may also collect anonymised usage data about how visitors interact with our website and forms, including statistics cookies such as hsforms. All HubSpot cookies are standard HTTP cookies stored by your browser. No personally identifiable information is stored without your consent.
Service Communications – If you contact us via our website form, we will only use your details to respond to your enquiry or provide the services you’ve requested. We do not add you to marketing lists unless you explicitly opt in. You can request to stop receiving service-related communications by contacting us.
Google Workspace (Gmail) – to process appointment and service-related emails.
Google Analytics – to collect anonymised data about how our website is used. Your IP address is truncated before storage, which reduces the possibility of identification.
Advertising / Marketing cookies – used to serve relevant advertisements and measure campaign performance. With your consent, we use:
- Google Ads / Google Tag Manager – to serve advertising and measure campaign performance. These cookies may track your interactions with our ads and website to provide relevant advertising and reports. They will only be placed if you give consent.
Google Maps – to show our clinic location.
Adobe Fonts – to deliver consistent styling across web browsers.
WhatsApp and social media platforms – for user-initiated contact.

6. Your Rights Under UK & EU GDPR

If you are located in the UK or EU, you have the right to:

Access your personal data
Correct or update inaccurate information
Request the deletion of your data
Object to or restrict processing
Withdraw your consent at any time
Lodge a complaint with the ICO (UK) or the supervisory authority in your EU country

To exercise your rights, contact: info@bromptonskensington.co.uk

7. How We Protect Your Data

8. International Transfers

1. Who We Are

2. What Data We Collect

We may collect and process the following types of personal data:
- Contact information (name, email address, phone number)
- Appointment and clinical information relating to your eye care
- Website usage data (via cookies and analytics tools)
- Communication preferences (if you opt in to service-related updates)

3. How We Use Your Data

Your personal data may be used to:
- Book and manage your appointments
- Provide clinical services and advice
- Respond to enquiries and support requests
- Improve the performance and usability of our website
- Send important service-related communications

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent – when you submit a form or opt in to receive updates
Contractual necessity – to provide requested services or schedule appointments
Legitimate interests – to improve our services and maintain site functionality
Legal obligations – where we are required to retain certain information (e.g., for healthcare or record-keeping purposes)

5. Tools and Services We Use

Your data may be processed by or shared with the following trusted third-party services:

HubSpot – to manage our contact forms and communications. With your consent, HubSpot may also collect anonymised usage data about how visitors interact with our website and forms, including statistics cookies such as hsforms. All HubSpot cookies are standard HTTP cookies stored by your browser. No personally identifiable information is stored without your consent.
Service Communications – If you contact us via our website form, we will only use your details to respond to your enquiry or provide the services you’ve requested. We do not add you to marketing lists unless you explicitly opt in. You can request to stop receiving service-related communications by contacting us.
Google Workspace (Gmail) – to process appointment and service-related emails.
Google Analytics – to collect anonymised data about how our website is used. Your IP address is truncated before storage, which reduces the possibility of identification.
Advertising / Marketing cookies – used to serve relevant advertisements and measure campaign performance. With your consent, we use:
- Google Ads / Google Tag Manager – to serve advertising and measure campaign performance. These cookies may track your interactions with our ads and website to provide relevant advertising and reports. They will only be placed if you give consent.
Google Maps – to show our clinic location.
Adobe Fonts – to deliver consistent styling across web browsers.
WhatsApp and social media platforms – for user-initiated contact.

6. Your Rights Under UK & EU GDPR

If you are located in the UK or EU, you have the right to:

Access your personal data
Correct or update inaccurate information
Request the deletion of your data
Object to or restrict processing
Withdraw your consent at any time
Lodge a complaint with the ICO (UK) or the supervisory authority in your EU country

To exercise your rights, contact: info@bromptonskensington.co.uk

7. How We Protect Your Data

8. International Transfers

Cookie Policy

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They are used to ensure functionality, improve performance, and help us understand how the site is being used. Some cookies are essential for the site to work, while others are optional and require your consent.

Types of Cookies We Use

Essential cookies – required for basic website features (e.g., contact form functionality, security, accessibility). These cannot be turned off.
Analytics cookies (Google Analytics) – used to understand visitor behaviour and improve usability. These cookies collect information such as which pages are visited, how long users stay on the site, and how they interact with content. We use these insights to improve the website. Analytics cookies are not essential and will only be placed if you give your consent.
Preference cookies – used to remember your settings and preferences (e.g., location or cookie choices).

We do not use advertising or marketing cookies.

Third-Party Cookies

Some cookies may be set by services that we use on our website, including:

Google Analytics – to collect usage data about how our website is used. Your IP address is truncated before storage, which reduces the possibility of identification.
HubSpot Analytics / Statistics Cookies – Track page views, sessions, and interactions with forms (hsforms and related cookies) to help improve the website and services.
No personally identifiable information is stored without your consent.
Google Maps – to display our clinic location.
Adobe Fonts – to deliver consistent styling across browsers.

These services may use cookies to deliver their functionality or gather anonymous usage data.

Managing Cookies

You can manage or withdraw your cookie preferences at any time using the settings in your browser or via the cookie banner on our website.
Disabling certain cookies may affect how the website functions.

You may also revisit your consent through the Cookie Declaration if enabled on our site.

For more information, see our Privacy Policy.

Terms & Conditions

1. Website Use

By using this website, you agree to use it in a lawful and responsible manner. You must not attempt to gain unauthorised access or engage in any activity that could damage or disrupt the website.

2. Appointment Bookings

Appointments may be booked via our online form or by phone. You are responsible for providing accurate information. We reserve the right to reschedule or cancel bookings if necessary.

3. Payments & Cancellations

Payments for services are due at the time of your appointment.
Please contact us as early as possible if you need to cancel or reschedule. Cancellation policies may apply.

4. Medical Disclaimer

The content on this website is for general informational purposes only and does not constitute medical advice.Please consult a qualified optometrist or eye care professional for personalised advice.

5. Copyright & Intellectual Property

All images, text, logos, and other visual content on this website are protected by copyright laws. We use Adobe Fonts under licence to ensure visual consistency. You may not reproduce or distribute any site content without prior written permission.

6. External Links & Social Platforms

Our website includes links to external platforms such as WhatsApp, Instagram, and Facebook.
We are not responsible for the content or data practices of third-party websites or social media platforms. Their use is subject to their own privacy policies and terms.

7. Governing Law

These terms are governed by the laws of England and Wales.
If you are accessing this site from the EU, your rights under EU law remain unaffected.